PATIENT FINANCIAL SERVICES

From initial registration to claim submission, executives in Patient Financial Services play a pivotal function in the hospital and health system revenue cycle, balancing access to care while at the same time facilitating accurate and timely payer reimbursement, and the collection of payments from patients directly. Striking this delicate balance between access and payment requires a level of knowledge and a focus on continuous improvement, to ensure clean claims are submitted, and resulting in first-pass payment, as well as creating a collaborative and transparent tone in communicating and engaging with patients.

With an engaging format centered in discussion and knowledge share, leaders will discuss generating clean claims, with a focus on eligibility and authorization, how transparency and patient communication is driving higher levels of patient satisfaction, the collection of patient payments in an environment of rising costs, and how taking proactive steps in root cause analysis can prevent billing errors, reducing denials and delayed reimbursement.