PATIENT ACCESS:
MAXIMIZING THE
REVENUE CYCLE
FEBRUARY 27, 2024
11AM - 3PM ET | Live Online
Patient Access teams within high functioning revenue cycle organizations are of pivotal importance; from engaging patients on the front-line and ensuring insurance and eligibility is accurately verified, to working with providers and payers to facilitate pre-service authorization in support of back-end reimbursement, these teams are truly the foundation of the revenue cycle. In a constrained environment where collections and reimbursement are required to support care services and operational costs, structuring and leveraging teams to maximize efficiencies has become a top priority. In addition, utilizing technology to automate rote functions, to lift the work of administrative teams, and to identify trends for improvement, are all top priorities.
The healthXchange Patient Access: Maximizing the Revenue Cycle online meeting provides patient access executives and teams with an opportunity for open collaboration and dialogue with industry peers, with a focus on practical solutions and strategies being implemented to navigate the evolving environment in patient access; creating efficiency in workflows, maximizing resources, and ultimately improving revenue cycle performance.
Event Schedule
10:55 Log-In, Open Networking, & Program Welcome
11:15 Patient Access Leadership Panel: Outlook for 2024 and Beyond
12:00 Networking & Coffee Break
12:15 Aligning Pre-Service Operations: Registration, Eligibility, Schedule
1:00 Networking & Coffee Break
1:15 Streamlining Prior Authorization: People, Processes, Technology
2:00 Networking & Coffee Break
2:15 Patient Financial Engagement: Estimates, Counseling, Collections
3:00 Closing Remarks & Program Conclusion
*All Times Noted in Eastern
Event Preview
Patient Access Leadership Panel
Philynn Hepschmidt
Vice President, Patient Access
PENN MEDICINE
Terrance Malone, MPA, CHFP
Director, Patient Access Services
WELLSTAR
Brandon McCord
Director Patient Financial Access Services & Strategic Innovation
UTSOUTHWESTERN MEDICAL CENTER
LaKeisha Price, MHA
Vice President, Outpatient Financial Services
BAYMARK HEALTH SERVICES
Emily Temples
Part of the team
HUMMINGBIRD HEALTHCARE
Aligning Pre-Service Operations
Nicole Dunomes, CHAM
Manager, Pre-Service Contact Center
TUFTS MEDICINE
Connie Lee, MPH, FACHE
Interim Senior Director, Patient Access, Operations Director, PCC
UCLA HEALTH
Dessire Santos
Manager, Patient Access
ORLANDO HEALTH
Michael Thomas
Patient Access District Director
PALOMAR HEALTH
Streamlining Prior Authorization
Peggy Fay, MBA, MHA
Director, Patient Financial Clearance Services
YALE NEW HAVEN HEALTH SYSTEM
Kerre Valtierra
Senior Director, Operations; Patient Line – Contact Center Referal/Authorizations
UCHEALTH
Walter Wencak
Senior Director, Revenue Cycle Operations
PENN STATE HEALTH
Patient Financial Engagement
Joel Banazek, CHAM
Patient Access Manager
NORTHWESTERN MEDICAL CENTER
Karen N. Holmes, BSW, MBA
Regional Patient Access Registration Manager
BAPTIST HEALTH SOUTH FLORIDA
Bryan Samp
Patient Access Director
TEXAS CHILDREN’S HOSPITAL
Moderator Sponsor: Hummingbird Healthcare
Hummingbird offers patient access as a service. We do the hard stuff that nobody else is. By taking on the heavy lift of operating your call center, hardwiring standard processes, and squeezing the full value out of your existing technology stack (including Epic), we are incentivized to deliver the change required to make healthcare better. Our partner-focused approach allows us to marry people, process, and technology under the hood, and to share risk so our partners can focus on what matters most – their patients.
For additional details, visit www.hummingbird.healthcare