The healthXchange is pleased to announce that Hummingbird Healthcare has joined as a moderator sponsor for the upcoming Patient Access: Maximizing the Revenue Cycle meeting, taking place Tuesday, February 27th. This interactive event brings together patient access leaders from hospitals and health systems across the country to discuss critical issues related to developing the next generation of patient access leaders, streamlining pre-service access operations, reducing prior authorization timelines, and improving patient financial engagement.
With their core focus on revolutionizing the patient experience through providing patient access as a service, Hummingbird Healthcare brings tremendous value to this meeting through their support and participation. Rather than approaching patient access improvements through technology bolt-on’s, Hummingbird provides elevated expertise in patient access operations, leveraging the power of Epic’s technical capabilities to create a new managed service model for access contact centers.
Emily Tempels, part of the Hummingbird Healthcare team, elaborated on their approach:
“We are not a technology company, but a services company, and we believe that our marriage of expertise in patient access operations, Epic operations, and Epic technical skills, enables us to create a new way of approaching managed services for contact centers.”
This new approach to optimizing patient access is essential as the healthcare industry continues to evolve, fueled by increased levels of consumerism, financial complexity, and adoption of new technology. Hummingbird recognizes that people are at the heart of this evolution, and their methodology focuses on empowering agents to solve complex patient issues, while balancing cutting-edge tools like automation and AI to meet the needs of patients, providers, and to maintain a continuity of care.
Tempels continued:
“We’re taking a deliberate look at the people side of patient access, and trying to create a foundation in new methodologies about how you think about the work in a contact center. How you give agents more agency, and let them solve really hard, complex issues, that you cannot just offload to automation or AI. How do you use those tools in the right balance so that patients are getting what they need, providers are also getting to see the patients they need to see, and we have a level of continuity of care from the start of the phone call through to your appointment and follow-up thereafter, with the same group of people.”
This forward-thinking approach to maximizing both human talent and technological tools is what makes Hummingbird Healthcare an ideal partner for driving the patient access conversation into the future.
Panelists participating in the Patient Access online meeting include professionals from leading hospitals and health systems who will share real-world insights and strategies. Attendees will come away with tangible takeaways to optimize staffing, enhance revenue cycle performance, improve patient satisfaction, lower costs, and drive growth.
Tempels summarized Hummingbird Healthcare’s commitment to driving progress in patient access: “We are on a journey to be a managed service provider for all things patient access, but really operating the contact center and all of the support services it needs to be successful.”
We look forward to partnering with Hummingbird Healthcare and attendees from across the healthcare landscape to move patient access forward and maximize the revenue cycle.
To learn more about the event and register, visit the event website.
Hummingbird offers patient access as a service. We do the hard stuff that nobody else is. By taking on the heavy lift of operating your call center, hardwiring standard processes, and squeezing the full value out of your existing technology stack (including Epic), we are incentivized to deliver the change required to make healthcare better. Our partner-focused approach allows us to marry people, process, and technology under the hood, and to share risk so our partners can focus on what matters most – their patients.
To learn more about Hummingbird Healthcare, visit their website here.