REVENUE CYCLE LEARNING & DEVELOPMENT

TUESDAY, JUNE 20, 2023

Revenue cycle teams across the healthcare industry are a driving force; from the initial point of contact with access teams to schedule, register, and confirm patient eligibility, to the delivery of accurate and timely estimates and the collection of payments, to working with patients and payers throughout the healthcare journey to secure reimbursement, the role of the revenue cycle executive is complex, multifaceted, and one which requires career long education and development.

The ever-changing nature of the revenue cycle demands that executives remain vigilant of emerging trends within the healthcare industry, how these changes will impact the delivery of care, the processing of payment for services, and ultimately the finances of the organization, which reinforces the need for structured, timely, and frequent education.

In an environment of high competition for talent, leading hospitals and health systems are leveraging learning and development assets as a tool to rapidly bring new team members up-to-speed, upskill existing staff creating opportunities for growth and retention, and ultimately developing the next generation of revenue cycle leadership.

Program Schedule

10:55    Log-In, Open Networking, & Program Welcome
11:15      Creating a Culture that Fosters Rev Cycle Education
12:00    Networking & Coffee Break
12:15     Beyond Skills Training: Healthcare Leadership 
1:00      Networking & Coffee Break
1:15       Tools & Technologies Elevating RCM Training
2:00     Networking & Coffee Break
2:15      By the Numbers:  Learning & Development KPIs
3:00     Closing Remarks & Program Conclusion

*All Times Noted in Eastern

Mary Dojutrek

Patient Access Trainer
NORTHSHORE UNIVERSITY HEALTHSYSTEM

Maria Gayoso

Revenue Cycle Manager – Training
COLUMBIA UNIVERSITY

Meagan Sutton, PhD, SHRM-SCP

Director, Leadership & Learning
HOUSTON METHODIST

Kiowa Grove

Senior Training Designer
COREWELL HEALTH

Todd Frady

Director, Patient Access Talent Management
JOHNS HOPKINS MEDICINE

Amber Hermosillo

Revenue Cycle Education & Quality Director
Banner Health

Kasey McClure

Learning Technologist
PRISMA HEALTH

Michael Neofytides

Assistant Vice President, Revenue Cycle Learning & Development
NYC HEALTH + HOSPITALS

Matthew Painter, PhD

Director of Leadership Development
UAB MEDICINE

THE ONLINE PLATFORM:

Recreating the in-person event format, Hopin provides an intuitive, easy-to-use digital event platform featuring a main stage, breakout sessions, one-to-one video networking, and digital exhibits. All registrations for the event will be facilitated through the Hopin platform, with event access available on both desktop and the Hopin mobile app. Speakers or headphones will be needed to listen to content and a webcam is also required for networking and joining sessions on-stage.