Sharing articles we’ve read this week focused on patient access, improving payments and financial experiences, an article highlighting a unique virtual reality dog visiting waiting rooms at UCHealth, and one long read for those looking to add something to their bookshelf. Have a great weekend!
In an increasingly consumer-oriented healthcare environment, open communication, empathy and multiple payment options are helping to improve patient collections, as covered here.
This interview with HealthLeaders, Chris Johnson, VP of Revenue Cycle at Atrium Health highlights how the organization is providing financial education and clearer billing statements to ultimately improve the patient financial experience.
With the No Surprises Act top of mind for many executives, a new report from Morning Consult finds that 20% of adults have received a surprise medical bill, with others indicating they are skipping care due to concerns regarding costs. Read on for a summary of the report here.
Recent YouGov Poll commissioned by AKASA identified that just 36% of American adults research pricing for healthcare services, with the majority of the 36% approaching their insurance provider for clarity on pricing of procedures.
On a more light-hearted note, UCHealth is running an augmented reality program providing patients and families an opportunity to interact with virtual dogs in waiting rooms.
This week, AppleTV+ releases their mini-series Five Days at Memorial, based on Pulitzer Prize winner Sheri Fink’s book Five Days at Memorial: Life and Death in a Storm-Ravaged Hospital. While so many things went wrong at Memorial during those five days following Hurricane Katrina, the book also lays bare the extraordinary efforts and heroism of nurses and staff, working in unimaginable conditions. Warning: the book is heartbreaking.
What have you read recently that stands out? Share in the comments below!