learning & development
TUESDAY, JUNE 20, 2023
Revenue cycle teams across the healthcare industry are a driving force; from the initial point of contact with access teams to schedule, register, and confirm patient eligibility, to the delivery of accurate and timely estimates and the collection of payments, to working with patients and payers throughout the healthcare journey to secure reimbursement, the role of the revenue cycle executive is complex, multifaceted, and one which requires career long education and development.
The ever-changing nature of the revenue cycle demands that executives remain vigilant of emerging trends within the healthcare industry, how these changes will impact the delivery of care, the processing of payment for services, and ultimately the finances of the organization, which reinforces the need for structured, timely, and frequent education.
In an environment of high competition for talent, leading hospitals and health systems are leveraging learning and development assets as a tool to rapidly bring new team members up-to-speed, upskill existing staff creating opportunities for growth and retention, and ultimately developing the next generation of revenue cycle leadership.
10:55 Log-In, Open Networking, & Program Welcome
11:15 Creating a Culture that Fosters Rev Cycle Education
12:00 Networking & Coffee Break
12:15 Beyond Skills Training: Healthcare Leadership
1:00 Networking & Coffee Break
1:15 Tools & Technologies Elevating RCM Training
2:00 Networking & Coffee Break
2:15 By the Numbers: Learning & Development KPIs
3:00 Closing Remarks & Program Conclusion
*All Times Noted in Eastern
Patient Access Trainer
NORTHSHORE UNIVERSITY HEALTHSYSTEM
Revenue Cycle Manager – Training
Meagan Sutton, PhD, SHRM-SCP
Director, Leadership & Learning
Senior Training Designer
Director, Patient Access Talent Management
JOHNS HOPKINS MEDICINE
Revenue Cycle Education & Quality Director
Assistant Vice President, Revenue Cycle Learning & Development
NYC HEALTH + HOSPITALS
Matthew Painter, PhD
Director of Leadership Development
THE ONLINE PLATFORM:
Recreating the in-person event format, Hopin provides an intuitive, easy-to-use digital event platform featuring a main stage, breakout sessions, one-to-one video networking, and digital exhibits. All registrations for the event will be facilitated through the Hopin platform, with event access available on both desktop and the Hopin mobile app. Speakers or headphones will be needed to listen to content and a webcam is also required for networking and joining sessions on-stage.