A cornerstone of the work that we do at the healthXchange is identifying and bringing to the platform individuals with new ideas and perspectives on the many challenges faced by hospitals and health systems. Read on to learn about the current scope of this trio’s work, what motivated them to participate in the Patient Financial Services meeting, and what they are most looking forward to unpacking during the program.
Director of Reimbursement
Heritage Valley Health System
Can you tell us a little about the scope of your current role?
My current role is unique in nature. I am very involved with the financial strategy of the organization, as well as the contracting and revenue cycle operations. I have been also been instrumental in my role with Cost Reporting, Apply, and filing reports for CARES ACT funds, and leading a FEMA COVID-19 Public Assistance Project for Heritage Valley Health System.
What motivated you to share your expertise as part of this online meeting?
I was excited when Kate approached me to be a co-moderator for the event. I was motivated to share my perspective and also learn from others perspectives. I am humbled and honored to be speaking at the upcoming Patient Financial Services meeting.
What topic are you most looking forward to discussing with peers?
I am looking forward to discussing how everyone has been approaching current challenges in the industry. The challenges are unique, and I believe everyone’s knowledge will inspire the group to find new ways to implement change in our shifting environment.
Manager, Patient Financial Services
Olympic Medical Center
Can you tell us a little about the scope of your current role?
As the Manager of Patient Financial Services at Olympic Medical Center, I oversee the billing team for the hospital and 17 clinics. The financial counseling, reimbursement applications, patient accounts, and credit teams all report to me, and eventually I’ll also have authorizations and charge review. Our department encompasses about 50 incredibly talented professionals.
What motivated you to share your expertise as part of this online meeting?
I’m a firm believer in information sharing and not making people reinvent the wheel. If you’ve got something that’s working, it can only benefit peers, and patients, to share that with other organizations.
What topic are you most looking forward to discussing with peers?
I love financial counseling and revenue cycle, so I really appreciate the opportunity to discuss every aspect with peers. Especially now, during such a hard time for hiring. It’s great to hear other people’s perspectives on what they look for when seeking financial counselors.
Manager, Patient Financial Services – Home Care
Children’s Hospital of Philadelphia
Can you tell us a little about the scope of your current role?
Currently, I oversee the patient financial services (billing, cash posting and AR follow up) for the Home Care Department of Children’s Hospital of Philadelphia. We serve children who are discharged but who still require services at home, in the form of DME (Durable Medical Equipment), Enteral Formula, and high dollar infusion therapies. We are currently in the midst of a conversion to a new EHR system, while trying to juggle several other projects and the daily issues that tend to pop up.
What motivated you to share your expertise as part of this online meeting?
I was honored to be asked, and I enjoy sharing my knowledge. I think that there is a lot of hard work going into getting paid for services rendered in good faith, and maybe if we put our heads together, we can all learn some things.
What topic are you most looking forward to discussing with peers?
The challenges that come with dealing with the bureaucracies that are today’s medical insurance companies.