PATIENT FINANCIAL SERVICES

Tuesday, November 14, 2023

From initial registration to claim submission, executives in Patient Financial Services play a pivotal function in the hospital and health system revenue cycle, balancing access to care while at the same time facilitating accurate and timely payer reimbursement, and the collection of payments from patients directly. Striking this delicate balance between access and payment requires a level of knowledge and a focus on continuous improvement, to ensure clean claims are submitted, and resulting in first-pass payment, as well as creating a collaborative and transparent tone in communicating and engaging with patients.

With an engaging format centered in discussion and knowledge share, leaders will discuss generating clean claims, with a focus on eligibility and authorization, how transparency and patient communication is driving higher levels of patient satisfaction, the collection of patient payments in an environment of rising costs, and how taking proactive steps in root cause analysis can prevent billing errors, reducing denials and delayed reimbursement.

Program Schedule

10:55    Log-In, Open Networking, & Program Welcome
11:15      Generating Clean Claims: Eligibility to Authorization
12:00    Networking & Coffee Break
12:15     Estimates & Transparency Driving Patient Satisfaction
1:00      Networking & Coffee Break
1:15       Front-end Collections: Co-Pays, Deductibles & More
2:00     Networking & Coffee Break
2:15      Reducing Errors, Delays and Denied Reimbursement
3:00     Closing Remarks & Program Conclusion

*All Times Noted in Eastern

Executive Panelists Include:

Clint Anderson

Clint Anderson

Senior Director, Revenue Cycle Management
RURAL HEALTHCARE GROUP (RHG)

Danielle Andujar

Danielle Andujar

Regional Director, Patient Access
NOVANT HEALTH

Michael Brethorst, MS, Essentia Health

Michael Brethorst, MS

Director, Financial Pre-Services
ESSENTIA HEALTH

Lyndsey Eaden, Banner Health

Lyndsey Eaden

Acute Patient Financial Services Director
BANNER HEALTH

Stacie French, Monument Health

Stacie French

Senior Director, Enterprise Authorizations & Registration Support
MONUMENT HEALTH

Autumn Heaster, WVU Medicine

Autumn Heaster

Senior Enterprise Director, Patient Financial Engagement
WVU MEDICINE

Allyson Keller

Vice President, Patient Connection Center
PIEDMONT HEALTHCARE

Anetric Lewis, Mee Memorial Healthcare

Anetric Lewis

Patient Access Director
MEE MEMORIAL HEALTHCARE SYSTEM

Andrea Stewart, Franciscan Missionaries of Our Lady Health System

Andrea McGruder

Senior Director, Patient Financial Services
FRANCISCAN MISSIONARIES OF OUR LADY HEALTH SYSTEM

Kristen Shoup, Wooster Community Hospital

Kristen Shoup, MBA, RHIA, CHFP

Revenue Cycle Director
WOOSTER COMMUNITY HOSPITAL

Tori Wason, Banner Imaging

Tori Wason, CHAM, CRCR, CHFP

Patient Access Director
BANNER IMAGING

Rodney Benson

Rodney Benson, MSM, BA

Administrative Director, Patient Experience
JEFFERSON HEALTH

Recent Panelist Interviews: