PATIENT FINANCIAL SERVICES
Tuesday, November 14, 2023
From initial registration to claim submission, executives in Patient Financial Services play a pivotal function in the hospital and health system revenue cycle, balancing access to care while at the same time facilitating accurate and timely payer reimbursement, and the collection of payments from patients directly. Striking this delicate balance between access and payment requires a level of knowledge and a focus on continuous improvement, to ensure clean claims are submitted, and resulting in first-pass payment, as well as creating a collaborative and transparent tone in communicating and engaging with patients.
With an engaging format centered in discussion and knowledge share, leaders will discuss generating clean claims, with a focus on eligibility and authorization, how transparency and patient communication is driving higher levels of patient satisfaction, the collection of patient payments in an environment of rising costs, and how taking proactive steps in root cause analysis can prevent billing errors, reducing denials and delayed reimbursement.
Program Schedule
10:55 Log-In, Open Networking, & Program Welcome
11:15 Generating Clean Claims: Eligibility to Authorization
12:00 Networking & Coffee Break
12:15 Estimates & Transparency Driving Patient Satisfaction
1:00 Networking & Coffee Break
1:15 Front-end Collections: Co-Pays, Deductibles & More
2:00 Networking & Coffee Break
2:15 Reducing Errors, Delays and Denied Reimbursement
3:00 Closing Remarks & Program Conclusion
*All Times Noted in Eastern
Executive Panelists Include:
![Clint Anderson](https://healthxchange.io/wp-content/uploads/2023/10/Clint-Anderson2-150x150.jpg)
Clint Anderson
Senior Director, Revenue Cycle Management
RURAL HEALTHCARE GROUP (RHG)
![Danielle Andujar](https://healthxchange.io/wp-content/uploads/2023/05/Danielle-Andujar-1-150x150.jpg)
Danielle Andujar
Regional Director, Patient Access
NOVANT HEALTH
![Michael Brethorst, MS, Essentia Health](https://healthxchange.io/wp-content/uploads/2023/09/Michael-Brethorst-150x150.jpg)
Michael Brethorst, MS
Director, Financial Pre-Services
ESSENTIA HEALTH
![Lyndsey Eaden, Banner Health](https://healthxchange.io/wp-content/uploads/2023/09/Lyndsey-Eaden.jpg)
Lyndsey Eaden
Acute Patient Financial Services Director
BANNER HEALTH
![Stacie French, Monument Health](https://healthxchange.io/wp-content/uploads/2023/09/Stacie-French-1-150x150.jpg)
Stacie French
Senior Director, Enterprise Authorizations & Registration Support
MONUMENT HEALTH
![Autumn Heaster, WVU Medicine](https://healthxchange.io/wp-content/uploads/2023/09/Autumn-Heaster-150x150.jpg)
Autumn Heaster
Senior Enterprise Director, Patient Financial Engagement
WVU MEDICINE
![](https://healthxchange.io/wp-content/uploads/2023/09/Allyson-Keller-150x150.jpg)
Allyson Keller
Vice President, Patient Connection Center
PIEDMONT HEALTHCARE
![Anetric Lewis, Mee Memorial Healthcare](https://healthxchange.io/wp-content/uploads/2023/09/Anetric-Lewis.jpg)
Anetric Lewis
Patient Access Director
MEE MEMORIAL HEALTHCARE SYSTEM
![Andrea Stewart, Franciscan Missionaries of Our Lady Health System](https://healthxchange.io/wp-content/uploads/2023/09/Andrea-Stewart-e1695376818836-150x150.jpg)
Andrea McGruder
Senior Director, Patient Financial Services
FRANCISCAN MISSIONARIES OF OUR LADY HEALTH SYSTEM
![Kristen Shoup, Wooster Community Hospital](https://healthxchange.io/wp-content/uploads/2023/09/Kristen-Shoup-150x150.jpg)
Kristen Shoup, MBA, RHIA, CHFP
Revenue Cycle Director
WOOSTER COMMUNITY HOSPITAL
![Tori Wason, Banner Imaging](https://healthxchange.io/wp-content/uploads/2023/09/Tori-Wason-150x150.jpg)
Tori Wason, CHAM, CRCR, CHFP
Patient Access Director
BANNER IMAGING
![Rodney Benson](https://healthxchange.io/wp-content/uploads/2023/10/Rodney-Benson-150x150.jpg)
Rodney Benson, MSM, BA
Administrative Director, Patient Experience
JEFFERSON HEALTH