PATIENT ACCESS:
maximizing THE
REVENUE CYCLE

FEBRUARY 27, 2024

11AM - 3PM ET | Live Online

Patient Access teams within high functioning revenue cycle organizations are of pivotal importance; from engaging patients on the front-line and ensuring insurance and eligibility is accurately verified, to working with providers and payers to facilitate pre-service authorization in support of back-end reimbursement, these teams are truly the foundation of the revenue cycle. In a constrained environment where collections and reimbursement are required to support care services and operational costs, structuring and leveraging teams to maximize efficiencies has become a top priority. In addition, utilizing technology to automate rote functions, to lift the work of administrative teams, and to identify trends for improvement, are all top priorities.

The healthXchange Patient Access: Maximizing the Revenue Cycle online meeting provides patient access executives and teams with an opportunity for open collaboration and dialogue with industry peers, with a focus on practical solutions and strategies being implemented to navigate the evolving environment in patient access; creating efficiency in workflows, maximizing resources, and ultimately improving revenue cycle performance.

Event Schedule

10:55    Log-In, Open Networking, & Program Welcome
11:15      Patient Access Leadership Panel: Outlook for 2024 and Beyond
12:00    Networking & Coffee Break
12:15     Aligning Pre-Service Operations: Registration, Eligibility, Schedule
1:00      Networking & Coffee Break
1:15       Streamlining Prior Authorization: People, Processes, Technology
2:00     Networking & Coffee Break
2:15      Patient Financial Engagement: Estimates, Counseling, Collections
3:00     Closing Remarks & Program Conclusion

*All Times Noted in Eastern

Event Preview

Patient Access Leadership Panel

Philynn Hapschmidt, VP Patient Access, Penn Medicine

Philynn Hepschmidt

Vice President, Patient Access
PENN MEDICINE

Terrance Malone, Patient Access Director, Wellstar

Terrance Malone, MPA, CHFP

Director, Patient Access Services
WELLSTAR

Brandon McCord

Brandon McCord

Director Patient Financial Access Services & Strategic Innovation
UTSOUTHWESTERN MEDICAL CENTER

LaKeisha Price, VP Outpatient Financial Services, BayMark Health

LaKeisha Price, MHA

Vice President, Outpatient Financial Services
BAYMARK HEALTH SERVICES

Emily Temples, Part of the Team @ Hummingbird Healthcare

Emily Temples

Part of the team
HUMMINGBIRD HEALTHCARE

Aligning Pre-Service Operations

Nicole Dunomes, Manager, Pre-Service Contact Center at Tufts Medicine

Nicole Dunomes, CHAM

Manager, Pre-Service Contact Center
TUFTS MEDICINE

Connie Lee, Interim Senior Director, Patient Access, Operations Director, PCC at UCLA Health

Connie Lee, MPH, FACHE

Interim Senior Director, Patient Access, Operations Director, PCC
UCLA HEALTH

Dessire Santos, Orlando Health

Dessire Santos

Manager, Patient Access
ORLANDO HEALTH

Michael Thomas, Patient Access District Director, Palomar Health

Michael Thomas

Patient Access District Director
PALOMAR HEALTH

Streamlining Prior Authorization

Peggy Fay

Peggy Fay, MBA, MHA

Director, Patient Financial Clearance Services
YALE NEW HAVEN HEALTH SYSTEM

Kerre Valtierra, Senior Director of Operations; Patient Line - Contact Center and Referral/Authorizations @ UCHealth

Kerre Valtierra

Senior Director, Operations; Patient Line – Contact Center Referal/Authorizations
UCHEALTH

Walter Wencak, Sr. Director Revenue Cycle Operations at Penn State Health

Walter Wencak

Senior Director, Revenue Cycle Operations
PENN STATE HEALTH

Patient Financial Engagement

Joel Banazek, Patient Access Manager, Northwestern Medical Center

Joel Banazek, CHAM

Patient Access Manager
NORTHWESTERN MEDICAL CENTER

Karen N. Holmes, Regional Patient Access Registration Manager, Baptist Health South Florida

Karen N. Holmes, BSW, MBA

Regional Patient Access Registration Manager
BAPTIST HEALTH SOUTH FLORIDA

Bryan Samp, Patient Access Director, Texas Children's Hospital

Bryan Samp

Patient Access Director
TEXAS CHILDREN’S HOSPITAL

Moderator Sponsor: Hummingbird Healthcare

Hummingbird Healthcare Logo

Hummingbird offers patient access as a service. We do the hard stuff that nobody else is. By taking on the heavy lift of operating your call center, hardwiring standard processes, and squeezing the full value out of your existing technology stack (including Epic), we are incentivized to deliver the change required to make healthcare better. Our partner-focused approach allows us to marry people, process, and technology under the hood, and to share risk so our partners can focus on what matters most – their patients.

For additional details, visit www.hummingbird.healthcare 

Recent Panelist Interviews: The Access Point