Denial Digest: Meet the Panelists | Alexa Jones

Could you share with us a little about your professional background, how you began your career in the healthcare industry, and some of the roles you’ve enjoyed thus far?

My career has been in healthcare administration, with a focus on leveraging analytics to support process improvement initiatives to service line leaders, and revenue cycle operations. I began my career in healthcare as a Public Health graduate, with a Masters in Healthcare Administration. My first opportunity in healthcare analytics afforded me the responsibility of utilizing data insights, visualizations, and creating the story between revenue data, and practice operations. I thoroughly enjoy bridging the gap between operators and data analytics to uncover operational efficiencies, quality improvements, and expound on strategic solutions. I find collaborating with stakeholders and building partnering relationships a large part of my roles within analytics, and leadership, that I thoroughly enjoy.

In your current role as a Revenue Operations Manager, Analytics and Strategy, at DaVita Kidney Care, what are some of your main priorities?

Some of the main priorities for my group currently include identifying yield opportunities by reducing waste, gaining efficiencies, and implementing innovative solutions. We also have several initiatives taking place to optimize process improvements that ultimately yield positive impacts on the patient experience.

We’re very much looking forward to having you participate in our Denials Mitigation event on September 26th, where you are joining a panel focused on continuous denial monitoring and improvement. What is one area related to monitoring and improvement that you’re specifically looking forward to discussing with the panelists and audience?

I believe that denial management involves several important pillars:
1. Identification: Categories, Subcategories, Root Causes
2. Effective & Efficient Analytics & Proactive Trend Monitoring
3. Developing Process Improvements to Prevent Recurring Denials

If you’d like to hear more from panelists like Alexa, make sure to register now to join the conversation on September 26th, where we’ll address current trends in payer denials, denial management programs, monitoring payer contract performance, continuous denial monitoring, and more!